Customer Support

GuatemalaImports.com

We are currently shipping from our Salem, Oregon location and can be reached via:

  1. For customer support please use the contact form below.
  2. Or call us M-F 9am-5pm PST at: 503-576-1149
  3. Or snail mail: GuatemalaImports.com, P.O.Box 4116, Salem, OR 97302

Returns

For online purchases, GuatemalaImports.com will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Full-priced merchandise must be returned within 30 days from date of delivery. Sale merchandise must be returned within 10 days from date of delivery.

Merchandise that has been worn, used, altered or damaged will not be accepted. GuatemalaImports.com reserves the right to refuse return of any merchandise that does not meet the above return requirements in GuatemalaImports.com’s sole discretion.

Returns to GuatemalaImports.com are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Return guidelines

We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. GuatemalaImports.com will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

Exchanges

GuatemalaImports.com cannot accommodate exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on GuatemalaImports.com. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Contact Form

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